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Author: Bob Jarvis

… Can be Measured (People Dimension) – Part 2 of 2

“In the end, managers are not loyal to a particular boss or even to a company, but to a set of values they believe in and find satisfying.”                Goran Lindahl, ABB Chief Executive

… Can be Measured (People Dimension) – Part 1 of 2

“All anyone asks for is a chance to work with pride.”                W. Edwards Deming Now it’s time to start the assessment of the organization’s baseline Quality Enablement (QE) Score. Here’s where we identify

… Is Implemented With a Plan (Part 2)

“Knowing is not enough; we must apply. Willing is not enough; we must do.”                Johann Wolfgang von Goethe Last week, we started the discussion of the QE Cycle, and covered the first two

… Is Implemented With a Plan (Part 1)

“There is nothing more difficult to take in hand, more perilous to conduct, or more uncertain in its success, than to take the lead in the introduction of a new order of things. Because the innovator has for enemies all

… Multiplies Value “At the Edges”

“Here is Edward Bear, coming downstairs now, bump, bump, bump, on the back of his head. It is, as far as he knows, the only way of coming downstairs, but sometimes he feels that there really is another way, if

… Is Supported by Appropriate Management Styles

“Simple, clear purpose and principles give rise to complex, intelligent behavior. Complex rules and regulations give rise to simple, stupid behavior.”                Dee Hock, Founder and CEO Emeritus, Visa International There are hundreds, maybe

… Embraces Agility

“When you’re finished changing, you’re finished.”                Benjamin Franklin What is Agility? Before getting into the Agility dimension, the next building block of A Better Workplace, we should spend a little time to cover

… Employs the Right Metrics

“The greatest obstacle to discovery is not ignorance – it is the illusion of knowledge.”                 Daniel J. Boorstin Context When it comes to business metrics, people at times find themselves in one

… Effectively Implements the Right Tools

“There is nothing so useless as doing efficiently that which shouldn’t be done at all.”                Peter Drucker Context This week we’ll discuss the third of six Dimensions, Tools, as we continue to gather

… Uses Enabling Processes

“If you can’t describe what you are doing as a process, you don’t know what you’re doing.”                W. Edwards Deming Context This week, we’ll discuss the 2nd of six Dimensions.  Think of these