“In theory, there’s no difference between theory and practice. In practice, there is.”
We’ve covered a lot of ground over the past five months, and we’re near the end of the work needed to put the once-proprietary framework into the public domain. We’ve spent the last ten weeks walking through the details required to calculate a Quality Enablement (QE) Score. Today, we walk through a high-level overview of the workbook that does the calculations and prepares the charts that can be used to present the findings.
QE Score Workbook
My intent today is to introduce the workbook, and give you a sense for what it does. The workbook includes a tab with more detailed instructions, which will make sense when you have the workbook open in front of you.
The workbook includes the following groups of tabs:
- Introduction Info
- Dimension-specific information
- Scoring data
Let’s look at each in a bit more detail.
- This includes the instructions for use and summary information about the Subject Areas and Discussion Points.
- These tabs include the details of each Subject Area and Discussion Point, which we covered in detail over the past ten weeks.
- Here we display the final results of the interviews, showing the summary scores and details for each Dimension, using radar charts the present the data.
- The final group of tabs will contain all the individual interview results.
I realize that this can be confusing in the abstract, but I’m confident that once you’ve walked through the steps with the workbook in front of you, it will become much clearer. And I’m here to help, so an email or call and I’ll be able to walk you through this in person.
So … how do you get an actual copy of the workbook? Just send me an email at Bob@QualityEnablement.com and I’ll send it to you.
I plan to have a section on the web site for document downloads, but that’s not yet ready. I will use that to allow folks to sign up and have access into those pages, and I’ll keep the latest versions available for download. For those who are current subscribers, you will have free access. That was my commitment to you when I started the blog.
We covered a lot of material over the past five months, and I can imagine that you might be wondering how best to take the case for change to your manager or management team. I want to help with that. So next week, I’ll be walking through a PowerPoint deck that you can use to start that conversation.
Until Then …
“You see things and say ‘why?’ But I dream things that never were and I say ’why not?’”
George Bernard Shaw