“All anyone asks for is a chance to work with pride.” W. Edwards Deming Now it’s time to start the assessment of the organization’s baseline Quality Enablement (QE) Score. Here’s where we identify …
… Can be Measured (People Dimension) – Part 1 of 2 Read more »
“Here is Edward Bear, coming downstairs now, bump, bump, bump, on the back of his head. It is, as far as he knows, the only way of coming downstairs, but sometimes he feels that there really is another way, if …
“Simple, clear purpose and principles give rise to complex, intelligent behavior. Complex rules and regulations give rise to simple, stupid behavior.” Dee Hock, Founder and CEO Emeritus, Visa International There are hundreds, maybe …
“When you’re finished changing, you’re finished.” Benjamin Franklin What is Agility? Before getting into the Agility dimension, the next building block of A Better Workplace, we should spend a little time to cover …
“The greatest obstacle to discovery is not ignorance – it is the illusion of knowledge.” Daniel J. Boorstin Context When it comes to business metrics, people at times find themselves in one …
“There is nothing so useless as doing efficiently that which shouldn’t be done at all.” Peter Drucker Context This week we’ll discuss the third of six Dimensions, Tools, as we continue to gather …
“If you can’t describe what you are doing as a process, you don’t know what you’re doing.” W. Edwards Deming Context This week, we’ll discuss the 2nd of six Dimensions. Think of these …
“Work and life have meaning when we feel what we are doing creates worth and is in alignment with what we value.” Marilyn Tam First, let’s define “engaged worker.” There are many definitions, …
“Do not go where the path may lead; go instead where there is no path and leave a trail” Ralph Waldo Emerson Introduction This and the next dozen or so newsletters will cover …